About Us

• We supply windows and doors only. We do not provide installation but can refer you to trusted installers if needed. 
• VAT registration number: 511 5826 11

Scope of Supply

• Products supplied include windows, doors, and related components as specified in your order confirmation.
• Measurements, specifications, and suitability of products are the responsibility of the customer.

Privacy Policy

• We do not sell or share customer details with any third parties, nor do we store payment details.
• We may only share your details with delivery partners or with an installer, should you have previously agreed. 

Quotations and Orders

• All quotations are valid for a 30 day period. This can be subject to change due to manufacturer price increases but you will be notified of this as soon as possible.
• Orders are confirmed only once the initial payment has been received and confirmation has been issued.
• Any changes requested after order confirmation may result in additional costs and extended lead times.

Payment terms

• 70% of the total order value is payable upfront at the time of order confirmation.
• The remaining 30% balance must be paid before delivery or collection of the goods.
• Goods will not be released for delivery or collection until full payment has been received.
• Late or non-payment may result in delays or cancellation of the order, with the deposit retained to cover costs incurred.

Delivery

• Initially, delivery dates are estimated and not guaranteed. You will receive notification of an exact delivery date closer to the time. 
• Lead times may vary due to manufacturing schedules or factors outside of our control.
• We shall not be liable for delays caused by manufacturers, transport providers, or events outside of our reasonable control.
• Any additional costs arising from failed or restricted delivery attempts may be charged to the customer.
• Risk of loss or damage passes to customer upon delivery.

Collection

• Customers will be notified when the goods are ready for collection.
• Collection must be made within the agreed timeframe.
• Risk of loss or damage passes to the customer when the goods are collected.

Inspection and Acceptance

• Customers must inspect goods upon delivery or collection.
• Any visible damage, shortages, or errors must be reported immediately or within 24 hours.
• Failure to notify us within this timeframe will be deemed acceptance of the goods. 

Returns and cancellations policy

• Made to measure or bespoke products are legally exempt from cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 once production has commenced. 
• Any deposits paid are non-refundable unless otherwise agreed in writing.
• Refunds, where applicable, will be processed using the original payment method.
• Returns are only accepted for faulty or incorrectly supplied goods.
• We reserve the right to inspect returned goods before issuing any refund or replacement.

Warranties

• Products are supplied with the manufacturer's warranty where applicable.
• Warranty claims are subject to the manufacturer's terms and conditions.
• We are not responsible for defects caused by improper handling, storage, or installation.

Turnaround/Delivery/Collection

2-6 weeks depending on the products, Please request delivery charge at time of order.

Payment details

Payment details are provided at the point of invoice

Company details

Murray Sayers, Trading as Frames4Trade 

Vat registration number: TBC

Amendments

• We reserve the right to amend these Terms and Conditions at any time. The version in force at the time of order confirmation shall apply.