Privacy Policy

This privacy policy explains how we collect, use, and protect your personal data when you request a quotation or otherwise interact with our website. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

For the purposes of data protection law, we are the data controller responsible for your personal data.

What Information we collect

When you request a quotation or contact us through our website, through our social media platforms or any other forms of communication, we may collect the following data:

• Name 
• Address
• Email Address
• Any additional information you choose to provide in your enquiry.

How we use your information

We use your personal data for the following purposes:

• To prepare and provide quotations for windows and doors
• To communicate with you about your enquiry or order
• To manage our customer records
• To comply with legal or regulatory obligations

We will only use your personal data for the purposes for which is was collected.

Lawful basis for processing

Under UK GDPR, we rely on the following lawful bases to process your personal data:

Contract - processing is necessary to provide a quotation or supply products

Legitimate interests - to response to enquiries and run our business effectively.

Legal obligation - where we are required to retain records for tax or legal reasons.

Data sharing

• We do not sell, rent or share your personal data.
• We may only share your data where necessary such as:

Delivery partners - for delivery arrangements

Legal authorities - if required by law

All third parties are required to respect the security of your data and process it lawfully.

Data retention

We will retain your personal data only for as long as necessary.

• Quotation data will be kept for a reasonable period for record-keeping and follow up.
• Order and invoice data will be retained to meet legal and accounting requirements.
• When data is no longer required, it will be securely deleted or anonymised.

Your data protection rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object or restrict processing
• Request data portability

To exercise any of these right, please contact us using the details on our website.